Template:EpisodeNewTitle As Christmas Eve approaches, President Bartlet eagerly sneaks out of the White House for some last-minute Christmas shopping, while a haunted Toby learns more about a forgotten Korean War hero who died alone on the district's cold streets while wearing a coat that Toby once donated to charity. In other hushed corridors, Sam and Josh ignore Leo's advice and consult Sam's call girl friend concerning her confidential clientele when one political rival hints at exposing Leo's previous drug problem. C.J. wonders aloud about the President's public response to a notorious hate crime while her personal resolve weakens as a persistent reporter continues to ask her out. 
- Rob Lowe as Sam Seaborn
- Moira Kelly as Mandy Hampton
- Dulé Hill as Charlie Young
- Allison Janney as C.J. Cregg
- Richard Schiff as Toby Ziegler
- John Spencer as Leo McGarry
- Bradley Whitford as Josh Lyman
- Martin Sheen as President Josiah Bartlet
- Lisa Edelstein as Laurie
- Timothy Busfield as Danny Concannon
- Paul Austin as George Hufnagle
- Janel Moloney as Donna Moss
- Tom Quinn as John Noonan
- Renee Estevez as Nancy
- Raynor Scheine as Homeless Man
- Kathryn Joosten as Mrs. Landingham
- NiCole Robinson as Margaret Hooper
- Devika Parikh as Bonnie
- Kim Webster as Ginger
- Jana Lee Hamblin as Bobbi
- Bradley James as Secret Service Agent Donnie
- Lance Reddick as DC Police Officer
- Christian Copelin as Jeffery Lucas
- Morina Pierce as Jessica Hodges
- Becky Woodley as Aide
The decorations in C.J.'s goldfish bowl change depending on the theme of the episode. For this episode the bowl contains a Christmas tree. 
After reading through the script, the Pentagon was very touched by the handling of the story line dealing with the death of a homeless veteran of the Korean conflict. In fact, they were so impressed that they gave the show access to film at Arlington National Cemetery, (ANC is administered by the U.S. Army Military District of Washington). The Department of Defense then supplied the Marine Honor Guard and chaplain, and set up the whole funeral. During the funeral scene, all persons in uniform are members of the U.S. Armed Forces, performing their actual roles in a military funeral. Richard Schiff, has said that it was such a powerful and moving story, that after every take, he broke down and cried. 
During the funeral only four people are shown. There should be at least one more. The Arlington Ladies are a group of volunteers dedicated to insuring that no soldier is buried alone. Each branch of the military has its own group that represents them. You can find more on them at www.arlingtoncemetery.net. 
- Josh Lyman: An hour with you in a rare book store. Couldn't you just drop me off the top of the Washington monument instead?
- President Bartlet: It's Christmas, Josh! No reason we can't do both.
- Leo McGarry: Well, nothing says Christmas like animal fables in Iambic verse.
- C.J. Cregg: What's your secret service code name?
- Sam Seaborn: They just changed it.
- C.J. Cregg: I know. What's yours?
- Sam Seaborn: Princeton.
- C.J. Cregg: Mine's Flamingo.
- Sam Seaborn:: It's nice.
- C.J. Cregg: No, it's NOT nice.
- Sam Seaborn: Flamingo's a nice looking bird.
- C.J. Cregg: The flamingo is a RIDICULOUS looking bird.
- Sam Seaborn: YOU'RE not ridiculous looking.
- C.J. Cregg: I know I'm not ridiculous looking.
- Sam Seaborn: Any way for me to get out of this conversation?
- C.J. Cregg: I'm gonna talk to someone.
- Sam Seaborn: Excellent.